AI Chatbot Dublin
Answer Every Customer, Even at 2am
An AI chatbot Dublin businesses use to handle customer queries costs between €1,200 and €2,000 to set up and €150 to €300 per month to run. Most builds are live within seven days. Evalon configures every AI chatbot Dublin installation around your actual business (our services, your prices, your most common questions) so visitors get accurate answers straight away instead of waiting for a callback that may never come.
What an AI Chatbot Actually Does for an Irish Business
Most Irish small business websites have the same problem. A visitor arrives at 9pm on a Tuesday. They want to know whether you serve their area, what your prices are, or whether you have availability next week. There is nobody to ask. They leave. They call your competitor in the morning.
An AI chatbot Dublin installation answers those questions the moment someone asks them. It works on your website every hour of every day without a break, without a sick day, and without a salary. Don’t worry, the goal is not to replace your team. An agent can handle the volume of routine questions your team does not have time for, so the calls that do come through are from people who are genuinely ready to buy.
For businesses where enquiries arrive outside working hours, the difference between having a chatbot and not having one is often the difference between winning or losing that customer entirely. Research from Lead Connect found that 78% of customers buy from the first business to respond to their enquiry. After 5pm on a Friday, that business is not the one with a voicemail.
Which Irish Businesses Get the Most From an AI Chatbot
Not every website needs a chatbot. The ones that genuinely benefit tend to have a high volume of repetitive incoming questions and customers who make decisions outside business hours.
Dental and medical practices
Patients search for a new dentist in the evening, not at 10am on a Wednesday. An AI chatbot Dublin build answers questions about new patient registration, treatment costs, waiting times, and parking before the person has even picked up the phone. Appointment booking can be integrated directly so the conversion happens in the same visit.
Solicitors and legal firms
Initial enquiries about family law, conveyancing, or employment cases are almost always the same six questions. An AI chatbot handles all of them, qualifies the lead by capturing name and query type, and routes it to the right person in the morning. Your fee earners spend time on chargeable work, not on answering the same intake questions repeatedly.
Trades and home service businesses
Plumbers, electricians, roofers, and heating engineers get enquiries at all hours, particularly when something has gone wrong. An AI chatbot captures the job details, confirms the service area, and sets expectations on response time. The lead is not lost to a competitor while you are on a job.
Restaurants and hospitality businesses
Opening hours, allergen information, booking availability, and private dining enquiries all follow predictable patterns. An AI chatbot handles all four without involving your front-of-house team.
eCommerce businesses
Delivery times, return policies, stock availability, and order tracking questions make up the majority of customer service for most online shops. An AI chatbot resolves these without a support ticket or a phone call.
If your website currently receives more than ten enquiries per week and at least a third of those are similar questions, an AI chatbot Dublin build will pay for itself within two to three months.
What Technology Evalon Uses
Evalon builds AI chatbots using Tidio and Chatbase, depending on the requirements of the business. Both platforms allow deep customisation around your brand, your tone, and your knowledge base.
Tidio
works best for businesses that want live chat and AI to run side by side. Your team can step in when the AI reaches the limit of what it can answer. It integrates directly with WordPress, Shopify, and most website platforms without developer involvement. The AI component is trained on your business content so it answers questions accurately rather than generically.
Chatbase
works best for businesses that want a pure AI chatbot trained on their specific documents, FAQs, and service information. It produces a focused, accurate responder that stays on topic and escalates to a human when needed. It is particularly well-suited for knowledge-heavy businesses such as solicitors, healthcare practices, and professional services.
Both platforms are configured and tested by Evalon before going live. You do not receive a login and a manual. You receive a working chatbot that has already been trained on your business.
On GDPR:
Every AI chatbot Dublin build Evalon delivers is configured to collect only the data required for the conversation. Consent mechanisms are built in from the start, not added later. All data handling complies with Irish and EU GDPR requirements. For healthcare and legal clients, data collection logic is reviewed against sector-specific guidance before the build begins.
What the Build Process Looks Like
Days 1 to 2:
Evalon reviews your website, your most common enquiries, and the questions you most frequently answer by phone or email. This becomes the training content for the chatbot. You do not need to write anything.
Days 3 to 5:
The chatbot is configured on your chosen platform, trained on your business content, and tested across a range of real enquiry scenarios. Evalon tests edge cases (questions that fall outside your main services, the complaints, the out-of-area requests) so the chatbot handles them gracefully rather than producing a wrong answer.
Day 6 or 7:
The chatbot goes live on your website. You receive a walkthrough showing how to view conversation logs, update the training content when your services or prices change, and escalate conversations to your team when needed. The system belongs to you from day one.
30 days post-launch:
Every build includes 30 days of post-launch support. Real visitor conversations reveal things that testing never does. If the chatbot mishandles a type of query or answers in a tone that does not fit your brand, Evalon fixes it during this window.
How Much an AI Chatbot Dublin Build Costs
Setup: €1,200 to €2,000. A straightforward installation on an existing website with a focused knowledge base sits at the lower end. A build with booking integration, CRM connection, and a large training dataset sits at the higher end.
Monthly: €150 to €500. This covers the platform subscription (Tidio or Chatbase), ongoing training updates as your services change, and support during the first year.
All pricing is fixed and quoted before work begins. There are no hourly rates, no scope creep invoices, and no surprises when the build is complete.
Frequently Asked Questions
What does an AI chatbot Dublin service cost?
An AI chatbot Dublin installation costs €1,200 to €2,000 to set up and €150 to €500 per month to run. Setup covers configuration, training, testing, and a live handover. The monthly fee covers the platform subscription and ongoing refinements. All pricing is fixed before work begins.
How is an AI chatbot different from a live chat widget?
A live chat widget requires a human on the other side to respond. An AI chatbot Dublin build responds automatically using trained responses based on your business content. Evalon uses Tidio, which allows both to run simultaneously — the AI handles routine queries and your team steps in for complex ones when they choose to.
Will the chatbot give wrong answers about my business?
Only if it is built wrong. Evalon trains every chatbot on your specific business content — your services, your prices, your policies, your service area. The chatbot does not generate answers from general knowledge. It responds from what it has been trained on. When a question falls outside that knowledge base, it escalates to a human rather than guessing.
Is an AI chatbot GDPR compliant in Ireland?
Yes, when configured correctly. Every AI chatbot Dublin build Evalon delivers includes consent collection, data minimisation, and processing configurations that comply with Irish and EU GDPR requirements. For healthcare and legal clients, the data handling logic is reviewed against sector-specific requirements before the build starts.
How long does setup take?
Most AI chatbot Dublin builds are live within seven days. Discovery takes one to two days. Build and testing takes three to four days. Handover happens on day six or seven. The 30-day post-launch support period begins from that point.
What platforms does the chatbot work on?
Tidio and Chatbase both integrate with WordPress, Shopify, Squarespace, Wix, and most website platforms without custom development. If your website runs on a platform not covered by a standard integration, Evalon confirms compatibility before quoting.
Can I update the chatbot myself after it goes live?
Yes. Both Tidio and Chatbase have straightforward admin panels for updating training content, adding new questions and answers, and reviewing conversation logs. Evalon provides a walkthrough at handover so you can manage the system independently. The 30-day support period covers any adjustments needed after you start using it.
Can the chatbot book appointments directly?
Yes, with integration. Tidio connects with Calendly, Cal.com, and other booking tools so visitors can book directly within the chat conversation. Evalon configures the booking logic as part of the build if appointment conversion is a priority for your business.