Terms and conditions

Last updated 28 September 2026

These terms apply when you use evalondigitalmedia.com, our free tools or Sebastian, our AI assistant, and when your business buys services from us. By using the website or accepting a proposal from us, you agree to them. Please read them carefully.

Part A. Our website

1. About us

Evalon Digital Media is the trading name of Evalon Digital Media Limited, a company registered in Ireland, company number 746065. Our registered office is 26-27 Upper Pembroke Street, Dublin 2, Ireland. You can reach us at info@evalondigitalmedia.com or +353 83 382 59 73. In these terms, "we" and "us" means Evalon Digital Media Limited, and "you" means the person or business using our website or buying from us.

2. Using our website

The information on our website is general information about our services. We keep it accurate and up to date, and we may change or remove any part of the website at any time.

When you use our website, you agree that you will not:

• try to hack, overload or disrupt the website, Sebastian or our tools;
• use bots, scrapers or other automated means to collect content, prices or data from the website;
• copy, reverse-engineer or reuse our code, designs, tools, prompts, text or images;
• try to make Sebastian reveal its instructions, bypass its rules or behave in a harmful way;
• use the website for anything unlawful, misleading or harmful.

We reserve all our rights to text and data mining of this website under EU copyright law. You may not use our content to train or improve any AI model without our written permission.

Everything on this website, including text, design, code, graphics, tools and the Sebastian character, belongs to us or the people who license it to us. You may view it and share links to it. Any other use needs our written permission.

Our website links to other websites. We are not responsible for their content or how they handle your information.

3. Our free tools

Our free website audit and price builder give automated results. They are a helpful starting point and are not professional advice. The results may contain errors, and websites change, so please use them as a guide only.

• Only check websites that you own or have permission to check.
• We may limit how often you use the tools, and we may change or withdraw them at any time.
• Prices in the price builder are guide prices. The price you pay is the one in your written proposal.

4. Sebastian, our AI assistant

• Sebastian is an AI, not a person. Like any AI, it can make mistakes.
• Prices, plans and advice from Sebastian are guides. They are not offers and they do not bind us. An agreement exists only when you accept our written proposal.
• Sebastian does not give legal, financial, tax or medical advice. Please speak to a qualified professional for those.
• Please share no health information, bank or card details, or passwords with Sebastian.
• We may end or block a conversation that breaks these terms.

Our privacy policy explains how we handle your conversations with Sebastian.

We provide the website, the free tools and Sebastian "as is". As far as the law allows, we are not liable for any loss that comes from using them or relying on them.

Part B. Working with us

5. Who we work with

Our services are for businesses. When you accept a proposal, you confirm that you are acting for a business and that you have the authority to agree to these terms for it. If you are buying as a private individual, please tell us before you accept. Nothing in these terms affects the rights consumers have under Irish law.

6. Proposals and your agreement

• We send you a written proposal that sets out the work, the price, the payment plan and the timeline. A proposal is valid for 30 days.
• Our agreement starts when you accept the proposal in writing (email, message or e-signature all count) or pay the deposit, whichever comes first.
• Your agreement with us is made up of your proposal and these terms. If your proposal says something different from these terms, the proposal wins on that point.

7. Scope and changes

• We do the work listed in your proposal. Any work outside that list is extra work.
• If you want to add or change something, we tell you the cost and the effect on the timeline in writing before we start it. Extra work begins once you agree.
• Each design or piece of writing includes two rounds of changes, unless your proposal says otherwise. Further rounds are extra work.

8. Your part

Great results need both of us. You agree to:

• give us the content, access, information and feedback we need, within the times in your proposal, or within five working days if no time is set;
• make sure you own, or have permission to use, everything you give us, such as text, photos, logos and data;
• make sure your business's content, claims, offers, prices and ads are accurate and follow the law and any rules for your sector;
• keep your own privacy policy, cookie notice and customer terms up to date for the websites and systems we build for you;
• check our work carefully before you approve it;
• keep your own copies of your important content and data.

If something we need from you arrives late, the timeline moves by at least the same amount. If we cannot get what we need for 30 days, we may invoice for the work done so far and pause the project. Restarting may need a new timeline.

When you approve work in writing, including by email or message, it is signed off. Changes after that point are extra work.

9. Fees and payment

• Invoices are due within 7 days of the invoice date. All prices are in euro.
• Our prices exclude VAT. Where VAT applies, we add it at the current rate.
• The deposit reserves our time for your project. Once work has started, it is non-refundable.
• You pay the costs of other companies' services directly, unless your proposal includes them. These include ad spend, domain names, hosting, software licences, AI and phone usage fees, and stock images.
• If you question an invoice, tell us within 7 days and pay the part you agree with on time.

Late payment

If you pay late, we may charge interest at the rate set by the European Communities (Late Payment in Commercial Transactions) Regulations 2012, which is the European Central Bank's reference rate plus 8%. We may also charge the fixed compensation those regulations set out, plus any reasonable costs of recovering the debt:

If an invoice is more than 14 days overdue, we may pause the work and any services we run for you, such as AI assistants, hosting we manage and ad management, after giving you 7 days' written notice. We restart them once the account is paid.

10. Programmes and monthly services

• A programme runs for the term in your proposal, usually 11 months. The programme price covers the full term, and you pay it in monthly instalments. The price stays fixed for the term.
• If you end a programme before the end of its term, the instalments for the rest of the term remain payable, and we may invoice them together. This does not apply if you end it because of our serious breach under clause 18.
• Each month's work follows the scope in your proposal. Unused scope does not carry over to later months or turn into credit.
• When the term ends, the programme continues month to month at the same price until either of us gives 30 days' written notice, or until we agree a new proposal.
• Monthly services with no fixed term can be ended by either of us with 30 days' written notice. Any minimum term in your proposal applies first.

11. Who owns what

What you own

• Once you have paid in full, you own the final work we make specifically for you, such as your website design and the text and images we create for you.
• You always own your own materials, your data, your domain name, your ad accounts, your Google Business Profile and your analytics accounts. We set these up in your name wherever we can.
• You give us permission to use your materials for the purpose of doing the work.

What we keep

• We keep ownership of our own code, components, templates, tools, AI prompts and agent instructions, workflows, methods and know-how, including anything we made before or outside your project.
• Where these form part of a website we build for you, you get a permanent, non-exclusive licence to use them as part of that website once you have paid in full.
• AI systems we run for you, such as chat assistants, voice agents, dashboards and automations, are a service. You have a licence to use them while you pay for them. The system, its code, prompts and set-up stay ours. When the service ends, we export your data, such as leads and conversation logs, in a common file format if you ask within 30 days.
• You may not copy, resell, reverse-engineer or hand our tools and systems to anyone else.
• Themes, plugins, fonts, stock images and software from other companies come under their own licences.

Until you pay in full

Until every invoice for the work is paid, everything we create stays ours. You may review it, and we may hold back launch or handover until payment arrives.

Showing our work

We may show the work we do for you, and your business name and logo, in our portfolio and marketing. We may also add a small credit link in your website's footer. If you would like us to leave either out, tell us in writing and we will.

Access

When the work ends and all invoices are paid, we hand back any logins and access you gave us. Please change your passwords after handover.

12. Results

We do our work with skill and care, and we share forecasts to help you plan. Search engines, AI assistants such as ChatGPT, Gemini, Claude, Perplexity and Grok, and ad platforms such as Google and Meta are run by other companies, and they change their rules without notice. For that reason, we cannot guarantee any ranking, mention in an AI answer, amount of traffic, number of leads or sales, ad approval, or return on ad spend. Every forecast is an estimate.

13. AI systems we build for you

• We set up and test every AI system carefully. Even so, AI can give wrong, incomplete or unexpected answers. You are responsible for how your business uses it, and a person in your business should stay in charge of important decisions.
• We set every assistant we build to tell people they are talking to an AI. You agree to keep that message switched on and to explain the AI in your privacy policy.
• You agree not to use our AI systems to make decisions with legal or similarly serious effects on people, such as decisions about credit, jobs or health, unless we agree it in writing with proper safeguards.
• You are responsible for keeping the information the AI uses, such as your prices, opening hours and policies, accurate and current.
• AI companies sometimes change or retire their models. We adapt your system within the agreed scope where we reasonably can. Larger rebuilds are extra work.
• You are responsible for following the laws that apply to your use of AI, including data protection law and the EU AI Act.

14. Other companies' platforms

Our work relies on platforms run by other companies, such as WordPress, hosting providers, Google, Meta, HubSpot, Anthropic, ElevenLabs and Cloudflare. Their own terms apply to your use of them. We are not responsible for their outages, changes, price rises, account suspensions or ad disapprovals, or for any loss they cause.

15. Websites, hosting and care

• For 30 days after launch, we fix any faults in work we built, free of charge. After that, fixes are covered by a care plan or quoted as extra work.
• We take reasonable steps to keep the websites and systems we manage secure and backed up. No system is completely safe, so we cannot guarantee protection from every attack or failure.
• We are not responsible for problems caused by changes that you or someone else makes, or by updates to plugins, themes or software that sit outside our care plan.

16. Confidentiality

We both keep each other's confidential information private and use it only for the work. This does not cover information that is already public, or that the law requires us to share. We may share it with our professional advisers and subcontractors who are bound to keep it private. This duty lasts for three years after our work together ends, and for as long as any trade secret stays secret.

We both follow data protection law. When we handle personal information on your behalf, the data processing terms in Part C apply.

17. Our liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.
• We are not liable for loss of profit, revenue, sales, business, contracts, goodwill, data or expected savings, or for any indirect or consequential loss.
• We are not liable for loss caused by other companies' platforms, by materials or instructions you gave us, or by changes made by anyone other than us.
• Our total liability for all claims connected with our work for you is limited to the fees you paid us for the affected services in the 12 months before the event that caused the claim.
• If you have a claim, you must tell us in writing within 12 months of becoming aware of it.
• We carry out our services with reasonable skill and care. As far as the law allows, all other terms, conditions and warranties are excluded, including those implied by the Sale of Goods and Supply of Services Act 1980. If our work falls short, tell us within 30 days of delivery, and we will fix it or refund the fees for the affected part.

Your responsibility to us

You agree to cover us for any claims, losses and reasonable costs, including legal costs, that arise from the materials you gave us, your content, products, prices and ads, your use of our work in breach of the law, or your breach of these terms or of data protection law.

18. Ending the agreement

• Either of us may end the agreement straight away by written notice if the other seriously breaches it and does not put it right within 14 days of being asked, or goes into examinership, receivership or liquidation, or stops trading.
• You may cancel a one-off project at any time by written notice. You then pay for all work done up to that date, which is never less than the deposit, plus any costs we have committed to with other companies for you.
• Programmes follow clause 10.
• We may end the agreement by written notice if a payment stays unpaid for 30 days after we pause the work, or if anyone on our team is abused or harassed.
• When the agreement ends, all unpaid fees become due straight away, and any licence for unpaid work ends. We return your materials and data. Clauses that are meant to last beyond the end of the agreement, such as ownership, confidentiality, liability and payment, stay in force.

19. Complaints and disputes

If you are unhappy with anything, please tell us first. We will aim to settle it with you within 30 days. If we cannot, either of us may suggest mediation under the Mediation Act 2017. These terms are governed by Irish law, and the Irish courts alone decide any dispute about them.

20. General terms

• Whole agreement. Your proposal and these terms are the whole agreement between us. They replace anything said or written before.
• Changes to these terms. We may update these terms. The version in force when you accepted your proposal applies to that proposal, unless we both agree otherwise.
• Events outside our control. Neither of us is liable for delays caused by events outside our reasonable control, such as outages, cyber attacks, serious illness, natural disasters or government action. We both keep the other informed and restart as soon as we can.
• Subcontractors. We may use trusted subcontractors for parts of the work. We stay responsible for their work.
• Transfer. You need our written permission to transfer this agreement. We may transfer it to a business that takes over our services.
• Notices. Notices may be sent by email to the addresses in your proposal. Emails, messages and e-signatures count as writing.
• Each clause stands alone. If a court finds any part of these terms unenforceable, the rest still applies.
• Keeping our rights. If we delay enforcing any right, we keep that right.
• Third parties. Only you and we can enforce these terms.

Part C. When we handle personal information for you

21. Data processing terms

These terms apply whenever we handle personal information on your behalf, for example your customers' enquiries, bookings, leads, or chat and voice conversations. For that information, you are the data controller and we are your data processor, as defined in the General Data Protection Regulation (GDPR). These terms form the contract that Article 28 of the GDPR requires.

The details

Your proposal sets out the subject and purpose of the work. The personal information is usually contact details, messages, bookings and conversation transcripts. The people it relates to are usually your customers, leads and staff. We handle it for as long as we provide the services.

What we do

• We handle the information only on your documented instructions, which are your proposal, these terms and anything you tell us in writing, unless the law requires otherwise. We tell you if we believe an instruction breaks the law.
• Everyone at Evalon who handles the information is bound to keep it confidential.
• We keep it secure with appropriate technical and organisational measures.
• You give us general permission to use the sub-processors listed in our privacy policy, and any others needed for the services in your proposal. We tell you before we add or replace one, so you can object. Each sub-processor is bound by data protection duties at least as strong as these.
• We transfer the information outside the European Economic Area only with a lawful safeguard in place, such as the EU-US Data Privacy Framework or Standard Contractual Clauses.
• We help you answer requests from people using their data protection rights, and help you meet your duties on security, breach reporting and data protection impact assessments. Help beyond the normal running of the services may be charged as extra work.
• We tell you without undue delay, and within 48 hours of becoming aware, of any personal data breach affecting your information.
• When the services end, we delete or return the information within 30 days, whichever you choose, unless the law requires us to keep it.
• We give you the information you reasonably need to show that these duties are met. You may audit this once a year with 30 days' notice, at your own cost, or at any time after a breach or at a regulator's request.

What you do

• You make sure you have a lawful basis for the information you give us or ask us to collect, and that you give people the privacy information the law requires.
• You make sure your instructions to us follow the law.
• You give us no special category information, such as health data, unless we agree it in writing first.

Clause 17 applies to these data processing terms as far as the law allows.

Evalon Digital Media Limited, company number 746065, 26-27 Upper Pembroke Street, Dublin 2, Ireland. Questions about these terms: info@evalondigitalmedia.com.