Here’s Why They’re Still Essential for Dublin Businesses
“I can’t reach the guy who built my site.”
“I’ve been waiting weeks for a tiny change.”
“He just disappeared after it went live.”
You’d be surprised how many people tell us this. It sounds shocking until you’ve heard it for the tenth time in a month, especially in local web design Dublin projects, where most clients just want someone who sticks around.
We had a client — a tattoo studio owner — who had been trying to get her site fixed for weeks.
A friend of hers had started it. It never quite worked. It didn’t look like what she asked for.
And then… nothing. No updates, there is no way to reach him and of course there weren't any results.
She didn’t even sound angry when she told us, just fed up.
You could hear it in her tone. She was tired of chasing something she’d already paid for.
The Truth Nobody Likes to Say
This isn’t rare.
In fact, it happens so often it feels like part of the industry, especially in the local web design world here in Ireland.
And honestly? It makes us furious too.
Because when you pay someone to build your website, you’re not just paying for pages.
You’re paying for process. Access. Support. Confidence. And when that vanishes, it’s not just frustrating, it’s annoying.
You can’t run ads.
You can’t update your offers.
You can’t even trust that your website works.
And maybe worst of all? You’re left feeling like it’s your fault for not asking the right questions.
But it’s not on you. You were let down.
Why So Many Local Web Design Dublin Projects Fall Apart After Launch
Here’s the raw truth
- They get bored after launch.
The exciting “design” part is over, and they don’t want to deal with edits, updates, or actual results. - They never set up a structure for ongoing support.
No ticket system. No maintenance plan. No commitment beyond the invoice. - They took your full payment upfront.
And now there’s no reason (or motivation) to pick up the phone. - They never planned to stick around.
You weren’t a long-term client. You were a one-time project to cash in on. - They avoid accountability.
When something breaks or underperforms, it’s easier to disappear than to explain.
It’s unprofessional. It’s disrespectful. And it’s far too common — especially for small business owners looking for web design companies in Ireland, or those trying to launch an e-commerce website in Dublin.
What We Did Differently, And Always Will
When we took over the Sphynx Tattoo project, we started with one promise:
“You won’t be left wondering what’s happening ever again.”
From day one, we gave updates on everything:
When the design phase started
When the first preview would be ready
When social visuals were being prepared
When the domain, hosting, and email were being configured
When we ran final checks before launch
And when we were watching performance after launch
Every single piece was confirmed with the client.
We didn’t assume. We didn’t disappear.
We showed up.
And honestly?
We worked harder on their site than we did on our own.
We were invested in their outcome because local SEO in Dublin isn’t just about rankings; it’s about relationships.
What Real Support Looks Like (After Launch)
To us, “support” means this:
You can reach us when you’re stuck.
You don’t have to guess what something means.
You’re not charged for basic edits that should’ve been included.
You know what results we’re aiming for — and we track them together.
You’re not alone.
That’s what clients are really asking for.
Not hand-holding. Not endless freebies.
Just respect, and a clear way forward.
That’s the difference between hiring a one-time freelancer and working with a web design company that actually sticks around — one that understands website maintenance services and real-world communication.
What To Ask Before Hiring a Web Design Company in Dublin
Want to avoid this happening again?
Ask these five things before you sign anything:
What happens after launch — and what does “support” include?
Will I have full access to my website, emails, hosting, and domain?
Can I see your process for updates, revisions, and communication?
Is this a one-time project or an ongoing relationship?
What are your response times — and how do I reach you when something breaks?
More tips: Shopify – How to Hire a Web Designer
Freelancer gone quiet? Indie Hackers – What to Do When They Disappear
If You’ve Been Ghosted Before, Here’s What We’d Say
You’re not overreacting.
You’re not too picky.
You were left behind when you needed clarity the most.
But you don’t have to go through it again.
At Evalon, we’ll never hide behind design trends or technical jargon.
You’ll always know what we’re doing, why we’re doing it, and what to expect.
And if something goes wrong? We’ll fix it — not vanish.
You’re not just another project to us.
You’re someone building a business. And that matters.
So whether you’re searching for web designers near me, or you’re a founder looking to scale with e-commerce and local SEO support, we’ve got your back — not just at launch, but long after.
A beautiful website that’s unsupported is a ticking time bomb.
What you really need is trust you can rely on.